Shipping policy

TrueNort Gear Shipping Policy

Thank you for shopping at TrueNort Gear! We're committed to providing you with high-quality pet accessories and a smooth shopping experience. We partner with reliable global suppliers to bring you the best products at great prices. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1-5 business days. This does not include weekends or holidays.
  • Orders placed after 2 PM EST will begin processing on the next business day.
  • You will receive a Shipping Confirmation email with tracking information once your order has been dispatched.

2. Shipping Methods & Delivery Times

We primarily use efficient shipping methods provided by our partners, including CJPacket lines. Please note that delivery times can vary based on your location and the specific product.

Estimated Standard Delivery Time:

  • United States: 7 - 15 business days
  • United Kingdom: 7 - 12 business days
  • Canada: 10-20 business days
  • Australia: 8-15 business days
  • Other International Destinations: 15 - 30 business days 

Important Notes on Delivery Times:

  • The times listed above are estimates and do not include the order processing time.
  • These times may vary depending on the product's size, weight, and the chosen shipping method.
  • Please be aware that occasionally, unforeseen delays (e.g., customs procedures, extreme weather, peak holiday seasons) may occur, which are outside of our control.
  • For faster shipping options, we may offer expedited services where available.
  • These options and their associated costs will be presented at checkout.

3. Shipping Costs

  • Free Shipping: We are pleased to offer Free Standard Shipping on all orders!
  • Any expedited shipping options will have an additional fee, clearly displayed at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a Shipping Confirmation email that includes your tracking number(s).
  • You can track the status of your order by visiting tracking site like 17track.net

5. Customs, Duties, and Taxes

  • For international orders, please be aware that your package may be subject to customs duties and taxes determined by the destination country.
  • These fees are not included in your order total and are the responsibility of the customer.
  • We recommend checking with your local customs office for more information on potential charges.

6. Shipping Restrictions

  • We currently ship to most countries worldwide. However, due to unreliable postal services, we may be unable to ship to certain regions or countries. If your country is not available at checkout, please contact us for assistance.
  • We do not ship to P.O. Boxes or APO/FPO addresses for certain products due to carrier limitations.

7. Lost or Damaged Orders

  • If your order is lost in transit or arrives damaged, please contact us immediately at filyatelist@gmail.com with your order number and details of the issue. We will work with our suppliers and shipping carriers to resolve the issue promptly.

8. Changes to Your Order / Shipping Address

  • We aim to process orders quickly. If you need to change your shipping address or modify your order, please contact us as soon as possible at filyatelist@gmail.com. We will do our best to accommodate your request, but please note that changes may not be possible once an order has entered the processing or shipping phase.

Contact Us

If you have any questions about your order's shipping or delivery, please do not hesitate to contact us at filyatelist@gmail.com.